Hotel Dighton values the privacy of its guests, customers, partners and website users. This Privacy Policy explains how we collect, use, store and protect the personal data provided through our website, direct contacts, booking requests, forms, electronic communications or other means of contact.
By using this website or contacting Hotel Dighton, you accept the terms of this Privacy Policy.
1. Data Controller
The controller responsible for processing personal data is Hotel Dighton.
Address: Largo da República, Oliveira de Azeméis, Portugal
Phone: +351 256 682 191
Email: info@hotel-dighton.com
For any questions related to the protection of personal data, you may contact us through the means indicated above.
2. Personal Data Collected
Hotel Dighton may collect the following personal data:
- Name;
- Email;
- Phone number;
- Address;
- Identification details required for bookings and invoicing;
- Data related to booking requests;
- Stay dates;
- Preferences or special requests communicated by the guest;
- Payment details, when applicable;
- Information submitted through contact forms;
- Technical browsing data on the website, such as IP address, device type, browser, pages visited and cookies.
Only the data necessary to respond to user requests, manage bookings, provide services, comply with legal obligations or improve the website user experience will be collected.
3. Purposes of Data Processing
The personal data collected may be used for the following purposes:
- Management of bookings and stays;
- Responding to contact, information or quote requests;
- Communication with guests and customers;
- Issuing accounting and tax documents;
- Managing requests related to events, groups, meetings or dining;
- Compliance with legal obligations;
- Improving the services provided;
- Statistical analysis of website usage;
- Sending commercial or promotional communications, only with the user's prior consent.
4. Legal Basis for Processing
The processing of personal data may be based on the following legal grounds:
- Performance of a contract or pre-contractual steps, namely in the context of bookings, quote requests or the provision of services;
- Compliance with legal, tax, accounting or administrative obligations;
- Legitimate interest of Hotel Dighton, namely to improve services, ensure security, manage requests and operate the website;
- Consent of the data subject, when applicable, for example for sending newsletters or using certain cookies.
5. Data Retention
Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected, unless there is a legal obligation to retain it for a longer period.
Data related to bookings, invoicing and legal obligations may be retained for the legally required periods.
6. Sharing Data with Third Parties
Hotel Dighton may share personal data with third parties only when necessary for the provision of services, compliance with legal obligations or operation of the website.
These entities may include:
- Booking platforms;
- Technology service providers;
- Entities responsible for website hosting, maintenance or security;
- Payment services;
- Public, tax or legal authorities, when required by law;
- Partners or suppliers involved in providing services requested by the customer.
Hotel Dighton ensures that third-party entities comply with the applicable rules on personal data protection.
7. Rights of Data Subjects
Under applicable law, the data subject has the right to:
- Access their personal data;
- Request the correction of inaccurate or incomplete data;
- Request the erasure of data, when legally applicable;
- Request the restriction of processing;
- Object to the processing of data;
- Request data portability;
- Withdraw consent, when processing is based on consent;
- Lodge a complaint with the National Data Protection Commission (CNPD).
To exercise any of these rights, you may contact Hotel Dighton by email at info@hotel-dighton.com.
8. Data Security
Hotel Dighton adopts appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.
However, no data transmission or storage system is completely secure, so Hotel Dighton also recommends that users adopt good security practices when using the internet.
9. Cookies
The Hotel Dighton website may use cookies to improve the browsing experience, analyse website usage and, when applicable, personalise content or campaigns.
Cookies may include:
- Strictly necessary cookies, essential for the website to function;
- Analytical cookies, used for statistical analysis and to improve the browsing experience;
- Marketing cookies, used only with the user's consent.
Users may manage or change their cookie preferences through the banner or cookie management tool available on the website, when applicable.
10. Links to External Websites
The Hotel Dighton website may contain links to external websites. Hotel Dighton is not responsible for the privacy policies, content or practices of these third-party websites.
We recommend that you review the respective privacy policies before providing any personal data on external websites.
11. Changes to this Privacy Policy
Hotel Dighton reserves the right to update or change this Privacy Policy whenever necessary, namely to reflect legal, technical or operational changes.
The updated version will be published on this page, with an indication of the date of the last update whenever applicable.
12. Contact
For any questions related to this Privacy Policy or the processing of your personal data, you may contact:
Hotel Dighton
Largo da República, Oliveira de Azeméis, Portugal
Phone: +351 256 682 191
Email: info@hotel-dighton.com